Worst-Case Interview Scenarios
Here are some suggestions on how to handle unforeseen interview mishaps.
You Forgot Your Résumé Materials.
You grabbed your briefcase, but left your portfolio stuffed with your beautifully printed résumés, letters of recommendation and work examples sitting on your kitchen table.
Solution: "This can be easily handled if you planned ahead properly," Guarneri suggests. "Don't rely on just a paper résumé. Have your résumé available online somewhere, such as a blog, personal Web site or in your e-mail. Then it can be instantly retrieved from the interviewer's office."
You Have a Wardrobe Malfunction.
Somewhere between your house and the interviewer's office your smartly pressed suit ends up looking stupid. This happened to one of Guarneri's clients who was splashed by a passing cab right outside the building of the company with which he was going to interview.
Solution: Guarneri recommends continuing to your interview and briefly explaining what happened. Almost everyone has had a wardrobe malfunction occur at an inopportune time -- your interviewer will likely be empathetic to your mud speckled trousers.
You're Late.
Whether you overslept or your train stalled on the tracks, either way, you know you're going to be late for your interview.
Solution: "If you can see you're going to be late, immediately call ahead and let them know," Guarneri advises. That way you won't keep your interviewer waiting and you give them the chance to call the shots -- squeeze you in for a later appointment or reschedule for another day.
The Interviewer is Distracted.
Another of Guarneri's clients entered an interview only to find the interviewer sitting with his head in his hands and didn't even look up when her client entered the room and sat down.
Solution: If they're not listening when you're talking, are they bored? Are they stressed with other projects?
"Pick up on the emotional cues the interviewer is delivering," Guarneri says. "Then recognize the situation and get their attention." In this case, her client said, "If this is a really bad time, I can come back."
You Forget the Name of the Person You're Interviewing With.
You're nervous during an interview and it's common for your mind to go blank.
Solution: If you didn't write it down on, don't see a nameplate on the desk, or can't read it off of certificates adorning the walls, don't fake it, Guarneri warns. Find an opportune time to ask the interviewer for his or her business card, by saying something like, "Before I forget, could have one of your business cards?"
5 Types of Interviewers
To give you a little extra help, here is a list of 5 types of interviewers you might encounter and how to deal with them.
1. The rule follower
What to expect: Every interviewing tip you've ever been told. Just like some students never imagine skipping a day of school or not doing homework, some interviewers can't imagine going outside of traditional business interviewing protocol. Boring questions and a stoic demeanor are this interviewer's best friend.
What to do: Be the best interviewee you can be. Do you know what your biggest weakness is? Do you know how to give the perfect handshake? Do you plan on wearing a conservative shirt under your jacket? You had better, because these by-the-book practices will earn you high marks.
2. The mafia
What to expect: An intimidating group. Every group interview is an ordeal. The interviewers might be lovely, horrible or a mix, but you still have several sets of eyes staring at you.
What to do: Try to relax. That seems like impossible advice, but it's the best approach. When you have multiple interviewers, you will see several types of interviewers, so you can't try to please everyone. Try to be yourself and find the interviewers that seem the most responsive to you. When you see someone nodding in agreement or maintaining eye contact, you'll feel more at ease and the nerves will begin to disappear.
3. The joker
What to expect: A comedy routine. Some interviewers have such a good sense of humor that they can't shut it off even when they need to. You'll answer a question and you'll receive a sarcastic comment or a funny aside. This approach isn't inherently bad, but it can confuse you because you're not sure if the interview has even begun.
What to do: After a few minutes, you'll realize that your interviewer is a joker. If this personality bugs you, you probably won't like working for the company. If it doesn't bother you too much, then try to play along. Joke back and show that you have a personality. For some interviewers, your résumé proved your qualification; the interview is their chance to see if you fit in with the gang.
4. Your best friend
What to expect: Too much of everything. You walk in the door and the handshake is a little too enthusiastic. The smile is too wide. The conversation is too personal. It's all just too much. This interviewer treats you like a best friend, which is nice, but this style is unnerving because you want to be relaxed without forgetting that you are still on an interview.
What to do: Take this approach as a cue that you can be a little less rigid in the interview because the best friend doesn't want an uptight employee. Just remind yourself that the interviewer can be more casual than you because he isn't the one interviewing for the job. Show the interviewer that you're relaxed, but stay professional and don't act like you're actually good friends -- stories about wild parties and your personal life don't belong in the conversation.
5. The interrogator
What to expect: Question after question after question. The interrogator doesn't come to the interview ready for conversation. He has a list of questions to fire off and you had better be ready to answer them. Don't expect to receive a lot of helpful feedback to gauge how you're doing. Just expect more questions.
What to do: Watch episodes of "Law & Order" to prepare. You're going to feel defensive the entire time and might walk away from the interview feeling as if you did something wrong. Once you realize that your interviewer is going to lambaste you with questions, just focus on answering them and don't obsess over reading his reaction. You can try to initiate conversation with a few of your answers, but don't be surprised if those efforts fail. This interviewer wants to hear your answers and see how you handle yourself, so staying calm is the best approach you can take.
Have You Tried These Interview Tips?
- One thing I always ask at the end of the interview is, 'Have I said anything that would lead you to believe I'm not the best person for this position?' This gives me an opportunity to clear up any misunderstandings and it also gives me a chance to redeem myself or explain where I am coming from on something. It also shows that if there's a problem, I am capable of fixing it.
- Find out some information about your interviewer(s). See if you share anything in common and understand that they're a person, too, with interests, background and hobbies. Whether or not you know who will interview you, you'd better make sure you know as much as possible about the company and don't be afraid to let them know what you know.
- List five things you've accomplished during your previous job and concentrate on those items during your interview. "Each time I prepared for an interview, I was reminded of five things that I had accomplished under my last employer. That gave me a boost of confidence when going to the interview. It helped me to decide how I wanted to frame the answers that I gave to the interviewer.
- Don't volunteer extra information. In my case, I talked about my children. We discussed that I had been a stay-at-home mom. Even though I had impressive writing credentials, he told me that I wasn't a 'corporate person.' (His exact words.) Of course, I never learned if this was why a job offer wasn't forthcoming but I'm 99.9 percent sure I said too much
A Simple ‘Thank You’ Can Land the Job Interview
Here are some tips to remember the next time you compose a thank-you note following an employment interview:
Write more than one if necessary. Many employers now involve multiple people in the hiring process to get a well-rounded view of applicants. If you interviewed with more than one hiring manager, send a thank-you note to each person. Address every letter to a specific individual, even if you have to do some research to uncover the spelling of someone's name or locate his or her contact information. Also make sure the content of each letter differs, at least slightly; hiring managers often compare notes -- literally.
Send a handwritten note. It's best to send a thank-you note within 24 hours of your interview. Consider sending a quick e-mail message as soon as you return home in order to meet this "deadline." But don't stop there. Follow up with a letter sent through the regular mail. Use high-quality stationery, and write the message by hand. This personal touch is likely to impress the hiring manager and help you stand out from other candidates, as well as present you with another opportunity to explain why you're right for the job.
Make it specific. To give your letter a personal touch, bring up specifics points from the conversation you had with the hiring manager. For example, if a prospective employer mentioned multiple times that the open position calls for strong knowledge of Microsoft Excel, use the thank-you note as an opportunity to remind the person that you've received a professional certification in this program. Even an offhand remark can serve as good fodder. If you discovered the hiring manager attended the same university as you, referencing this commonality could make for an interesting opening or close to your letter.
Don't lose hope. Even if you doubt the interview went well, it's still wise to send a thank-you note. For one thing, the hiring manager may have felt the interview was more successful than you did. In addition, your display of courtesy and professionalism could work in your favor if you cross paths with the person again or another opening arises within the firm.
Tip 6 Interview Questions Decoded
Job seekers should be aware that every question an interviewer asks is an opportunity to sell themselves as the most outstanding, must-have candidate for the job. In their book, Warner and Bryan identify some of the most popular interview questions, reveal what interviewers really want to know when asking them and offer tips to help job seekers develop a savvy response.
These questions include:
1. Would you be willing to pursue an extra certificate or credential?
What they're really asking: How is your attitude? How flexible are you?
Tips: Tell the interviewer how important professional growth is to you. Understand that the person who will impress the interviewer the most is the one willing to do the extra work.
2. Tell us about yourself.
What they're really asking: What makes you special? Why should we hire you?
Tips: Prepare several selling points about yourself. Give a quick "elevator speech" that overviews your experience and achievements.
3. What are your greatest strengths?
What they're really asking: How do you perceive your talents and abilities as a professional? Will you be an asset to our organization?
Tips: Sell yourself. If you don't promote your strengths, nobody else will. Prepare six or seven responses. Be "confidently humble."
4. Do you have any questions for us?
What they're really asking: Are you prepared to ask questions? How interested are you in this position?
Tips: List five or six questions on an index card. Ask at least one question, even if all of your prepared questions have been answered. Never say, "No, you've answered all of my questions."
5. What are your greatest weaknesses?
What they're really asking: How honest are you being about yourself with us? How realistic are you?
Tips: Present your weakness as a positive. Don't talk too long or emphasize your downfalls.
6. Why are you interested in working here?
What they're really asking: How dedicated are you? Do you have a passion for this type of work?
Tips: Keep your answer simple and to the point. Stay away from such responses as, "Many of my friends have worked here." This response isn't very impressive.
Top 5 Reasons Employers Want to Hire You
1. Ability to work well with others
Why it's important: "We spend a lot of time at work; there is nothing worse than someone who cannot get along with others," Santana says. "[It's] so important and involves being helpful, understanding the unwritten rules, being respectful, reliable and competent."
Tip: "Tell a story," Santana suggests. For example, "I was interviewing someone for a job and asked about a situation where he had experienced a challenging situation at work. He told me about a situation where the company had a major deadline and needed all hands on deck. He was able to pause what he was working on and pitch in, working late hours to help the team meet the deadline."
2. Ability to make money
Why it's important: Hiring managers want people who can prove that they will increase the organization's revenues or decrease its costs, Rothberg says. "During a recession, revenues are difficult for organizations to generate and employers have typically already cut their costs about as much as they can. Their emphasis is on increasing their revenues."
Tip: "Employers love metrics. The more you can quantify your work, the better," Rothberg says. Some positions are easier to quantify than others, but it can be done. "If you're a filing clerk, estimate how many minutes a day your work has saved your previous employers by looking at how much faster it is for people to access the information they need," he says.
3. Strong online presence
Why it's important: "Social networking has become the primary way that people communicate. But it is a double-edged sword. Employers have access to your personal life, likes and dislikes, political views, good and bad behavior. Because of that exposure and the speed at which information is distributed, it is important that you be digitally dirt-free, especially when job hunting," says Chris Laggini, vice president of human resources for DLT Solutions.
Tip: "Social networking doesn't have to be negative in your job hunt; you can use it to your advantage. Old-fashioned reference checks through past employers are passé; use your [social networking] pages to accumulate references and positive praise from professional peers and college professors. Find people within the company whom you know that could put a good word in for you," Laggini says.
4. Multitaskers who thrive on variety of projects
Why it's important: "Business today moves at supersonic speed, and effectively managing a variety of different projects simultaneously is essential," says Susan Stern, founder and president of Stern + Associates, a public relations and marketing communications agency. "If an individual demonstrates a passion for learning new things and enjoys a variety of work, chances are she is also ambitious and inquisitive -- two qualities that are critical to success and advancement."
Tip: "Don't be shy about asking for additional assignments and offering to handle other aspects of a project than you might usually handle. Make it clear to your manager that you have a passion for learning new things and volunteer to take on extra work, even if it means putting in additional hours," Stern says.
5. Long-term potential
Why it's important: Employees want to see their future within a company so they are motivated and excited about their career path, the company's future and their role in it, says Celia Santana, president of Personal Risk Management Solutions. From the employer perspective, you want people in your organization to work their way up. It is best to have someone who is multidimensional and can grow with the company.
Tip: "Give a real-life example or ask questions that demonstrate that you have thought about this," Santana says. "For example, you can ask a question like, 'What type of career movement do you envision for the most successful candidate in this role? Are there any current examples within your company?'"
Interview Question, Why did you leave your last job
Don't say: "Gee, there were so many reasons I got out of that hellhole."
Instead: Take your time to answer this question, Dattner says. "If the interviewer thinks you are rushing through it, there's a problem."
Why: This is your chance to talk about your experience and your career goals. Don't badmouth a former boss or explain why you were just too good to stay at such a menial job. Instead, focus on what you learned in your previous position and how you are ready to use those skills in a new position. Detail the path you want your career to follow while illustrating how this job is right for you and how you're right for the company.
