Interview Questions Decoded, Part 2
What are some of your hobbies?
What they're really asking: How well-rounded are you? What do you do outside of work that might transfer positively into the workplace?
Tips: Emphasize any hobbies or activities that may relate to the job. Help the interviewer learn more about you and perceive you as a person, rather than a job candidate. Therefore, don't just answer questions, respond to them.
Would you be willing to pursue an extra certificate or credential?
What they're really asking: How is your attitude? How flexible are you?
Tips: Tell the interviewer how important professional growth is to you. Understand that the person who will impress the interviewer the most is the one willing to do the extra work.
What were you hoping we'd ask today, but didn't?
What they're really asking: Is there anything special about yourself that you want us to know?
Tips: Consider this a "show and tell" opportunity. Use materials from your portfolio to convince them how valuable you'll be to their organization.
Do you have any questions for us?
What they're really asking: Are you prepared to ask questions? How interested are you in this position?
Tips: List five or six questions on an index card. Ask at least one question, even if all of your prepared questions have been answered. Never say, "No, you've answered all of my questions."
Things to Tell an Interviewer
The best way to show these traits is to take the initiative and have several personal stories that you can tell, taking maybe 30 to 90 seconds each. You may want to start by developing your stories around these seven areas:
1. Times where you either made money or saved money for your current or previous company.
2. A crisis in your life or job and how you responded or recovered from it.
3. A time where you functioned as part of a team and what your contribution was.
4. A time in your career or job where you had to overcome stress.
5. A time in your job where you provided successful leadership or a sense of direction.
6. A failure that occurred in your job and how you overcame it.
7. Any seminal events that happened during your career to cause you to change direction and how that worked out for you. I want to emphasize that an interview should not be an interrogation. It should be a conversation between two equals. When you accomplish this you come away a step closer to your goal of landing the job you really want, because... It's the conversation that wins an interview, and it's the conversation that wins the job. To have a conversation, have your stories ready.
Why do you want to work here?
Question: Why do you want to work here?
Don't say: "I've maxed out three credit cards and need a paycheck ASAP."
Instead: Articulate why you want the job and why you're a good fit for the company.
Why: A chief mistake job seekers make is focusing on selling themselves to the company and failing to prove why the job is right for them. It sounds narcissistic, but it's not. Dattner suggests asking yourself: "Why is the job right for you and why are you right for the job?" The question helps you give the right answer because you prove that you're in this for more than the paycheck.
Question: How would others describe you?
Don't say: "They would say I'm the best you'll meet and you'd be stupid not to hire me."
Instead: Answer honestly.
Why: "With regard to what others say about you, this gives a lens for the interviewer to use to see characteristics and attributes that the individual being interviewed may not be aware of," Flagg says.
Question: What is your greatest weakness?
Don't say: "I'm such a perfectionist" or "I work too hard."
Instead: Think about areas where you can improve and figure out how they can be assets.
Why: If you try to conceal your past and refuse to admit to a mistake, you're sending a red flag to the interviewer that you're stubborn or that you don't have the capacity to recognize your own flaws. "Be balanced; be human," says Ben Dattner, an industrial and organizational psychologist at New York University.
Dattner suggests picking some areas where you have room for improvement and make them reasons you should be hired. If you didn't have the opportunity to develop certain skills at your previous job, explain how eager you are to gain that skill at the new job. Also, point out how you've dealt with a past weakness. For example, if speaking in front of large groups once terrified you, mention the public speaking course you took to help you through it. This answer demonstrates your problem-solving skills and your willingness to learn.
Worst-Case Interview Scenarios
Here are some suggestions on how to handle unforeseen interview mishaps.
You Forgot Your Résumé Materials.
You grabbed your briefcase, but left your portfolio stuffed with your beautifully printed résumés, letters of recommendation and work examples sitting on your kitchen table.
Solution: "This can be easily handled if you planned ahead properly," Guarneri suggests. "Don't rely on just a paper résumé. Have your résumé available online somewhere, such as a blog, personal Web site or in your e-mail. Then it can be instantly retrieved from the interviewer's office."
You Have a Wardrobe Malfunction.
Somewhere between your house and the interviewer's office your smartly pressed suit ends up looking stupid. This happened to one of Guarneri's clients who was splashed by a passing cab right outside the building of the company with which he was going to interview.
Solution: Guarneri recommends continuing to your interview and briefly explaining what happened. Almost everyone has had a wardrobe malfunction occur at an inopportune time -- your interviewer will likely be empathetic to your mud speckled trousers.
You're Late.
Whether you overslept or your train stalled on the tracks, either way, you know you're going to be late for your interview.
Solution: "If you can see you're going to be late, immediately call ahead and let them know," Guarneri advises. That way you won't keep your interviewer waiting and you give them the chance to call the shots -- squeeze you in for a later appointment or reschedule for another day.
The Interviewer is Distracted.
Another of Guarneri's clients entered an interview only to find the interviewer sitting with his head in his hands and didn't even look up when her client entered the room and sat down.
Solution: If they're not listening when you're talking, are they bored? Are they stressed with other projects?
"Pick up on the emotional cues the interviewer is delivering," Guarneri says. "Then recognize the situation and get their attention." In this case, her client said, "If this is a really bad time, I can come back."
You Forget the Name of the Person You're Interviewing With.
You're nervous during an interview and it's common for your mind to go blank.
Solution: If you didn't write it down on, don't see a nameplate on the desk, or can't read it off of certificates adorning the walls, don't fake it, Guarneri warns. Find an opportune time to ask the interviewer for his or her business card, by saying something like, "Before I forget, could have one of your business cards?"
Awful Interviewers
Most professionals are so focused on performing well for a sharp hiring manager that it's a surprise to meet with someone who is inexperienced, unprepared or unfocused. Following are some common types of bad interviewers you may encounter and how to ensure a meeting with any of them still goes well:
The Distracted Interviewer.
From the moment you walk in his office door, this person can barely focus attention on you long enough to ask a question. Between taking phone calls and talking to employers who poke their heads in for a "quick answer" to a problem, your interviewer has only managed to find out the name of your last employer.
In an extreme situation, you might diplomatically offer to come back at a less hectic time. After all, maybe you've arrived during the busiest time of year, and he or she simply didn't have a chance to prepare for the meeting. If the Distracted Interviewer accepts your offer to come back, and the hiring manager is still disorganized on your second visit, consider this a potential sign of how things are at this firm. Would you want to work for someone who can't organize his or her time well enough to conduct a proper interview?
The First-Timer.
This person is probably more nervous than you are. The First-Timer is likely extremely organized and has a list of questions, all of which must be asked and answered in order. He or she is not at all interested in non-scripted details: When you offer insight into an accomplishment you thought stood out from the rest, the hiring manager just nods politely and moves on to the next question, all the while taking comprehensive notes.
In this situation it's best to just go with the interviewer's flow; you don't want to make the person feel inept. A good way to highlight information you think is crucial -- but that is not on the interviewer's "list" -- is to ask if you can talk about a few relevant accomplishments after the person is finished with his or her questions. The First-Timer will still feel in control of the interview, and you'll feel you've done your best to demonstrate your ability to do the job.
The Never-Ending Interviewer.
You've been talking to a hiring manager for close to two hours, having answered every question the person asked long ago. He or she has moved on from telling you about the job to telling you about his or her recent safari in Africa.
The best advice? Continue to pay close attention. Though the conversation may veer in various directions, by listening carefully, you may get a better idea of the attributes this person seeks in a new hire, allowing you to emphasize your skills during the interview and in a strong follow-up note thanking the interviewer for meeting with you.
The Silent Type.
You don't mind answering questions at length, but you'd like to find out a little bit more about the position. Yet, your attempts to open dialogue are not generating responses. Since you can't force the Silent Type to open up, and you don't want to upset the person, it's best to try to get additional details from other sources.
You might try to do some more research on the company on your own, including talking to those in your network to see if they can offer insight. You may have an opportunity to meet with others at the company who will be more forthcoming with information. Whatever tack you take, you need to get the entire picture of the job and the company before you can consider accepting the position.
5 Types of Interviewers
To give you a little extra help, here is a list of 5 types of interviewers you might encounter and how to deal with them.
1. The rule follower
What to expect: Every interviewing tip you've ever been told. Just like some students never imagine skipping a day of school or not doing homework, some interviewers can't imagine going outside of traditional business interviewing protocol. Boring questions and a stoic demeanor are this interviewer's best friend.
What to do: Be the best interviewee you can be. Do you know what your biggest weakness is? Do you know how to give the perfect handshake? Do you plan on wearing a conservative shirt under your jacket? You had better, because these by-the-book practices will earn you high marks.
2. The mafia
What to expect: An intimidating group. Every group interview is an ordeal. The interviewers might be lovely, horrible or a mix, but you still have several sets of eyes staring at you.
What to do: Try to relax. That seems like impossible advice, but it's the best approach. When you have multiple interviewers, you will see several types of interviewers, so you can't try to please everyone. Try to be yourself and find the interviewers that seem the most responsive to you. When you see someone nodding in agreement or maintaining eye contact, you'll feel more at ease and the nerves will begin to disappear.
3. The joker
What to expect: A comedy routine. Some interviewers have such a good sense of humor that they can't shut it off even when they need to. You'll answer a question and you'll receive a sarcastic comment or a funny aside. This approach isn't inherently bad, but it can confuse you because you're not sure if the interview has even begun.
What to do: After a few minutes, you'll realize that your interviewer is a joker. If this personality bugs you, you probably won't like working for the company. If it doesn't bother you too much, then try to play along. Joke back and show that you have a personality. For some interviewers, your résumé proved your qualification; the interview is their chance to see if you fit in with the gang.
4. Your best friend
What to expect: Too much of everything. You walk in the door and the handshake is a little too enthusiastic. The smile is too wide. The conversation is too personal. It's all just too much. This interviewer treats you like a best friend, which is nice, but this style is unnerving because you want to be relaxed without forgetting that you are still on an interview.
What to do: Take this approach as a cue that you can be a little less rigid in the interview because the best friend doesn't want an uptight employee. Just remind yourself that the interviewer can be more casual than you because he isn't the one interviewing for the job. Show the interviewer that you're relaxed, but stay professional and don't act like you're actually good friends -- stories about wild parties and your personal life don't belong in the conversation.
5. The interrogator
What to expect: Question after question after question. The interrogator doesn't come to the interview ready for conversation. He has a list of questions to fire off and you had better be ready to answer them. Don't expect to receive a lot of helpful feedback to gauge how you're doing. Just expect more questions.
What to do: Watch episodes of "Law & Order" to prepare. You're going to feel defensive the entire time and might walk away from the interview feeling as if you did something wrong. Once you realize that your interviewer is going to lambaste you with questions, just focus on answering them and don't obsess over reading his reaction. You can try to initiate conversation with a few of your answers, but don't be surprised if those efforts fail. This interviewer wants to hear your answers and see how you handle yourself, so staying calm is the best approach you can take.
